Answer ‘Do You Take My Insurance?’ Every Time. Correctly.
Clara answers common dental insurance questions, confirms your accepted plans, and captures coverage details during the booking call, so your front desk stops answering the same three questions all day.
A huge portion of every dental practice's inbound calls are insurance questions. Do you take Delta Dental. Are you PPO. What plan level. Your front desk answers the same questions dozens of times a day, then still has to enter the insurance info manually at the appointment.
Clara knows your accepted plans, your talking points, and your escalation rules for anything complex.
Clara knows your accepted PPO, HMO, and Medicaid dental plans. Callers get an immediate accurate answer instead of a callback.
Clara collects carrier, subscriber ID, group number, and date of birth during new-patient intake and syncs it into your PMS.
Clara explains what in-network vs. out-of-network means for your practice using your approved talking points and pricing ranges.
Clara answers approved questions about CareCredit, Sunbit, in-house financing, and payment plans, and routes complex billing to your team.
Coverage disputes, out-of-pocket estimates, and eligibility issues get escalated to your billing coordinator with a full call summary.
Clara books the appointment as soon as the plan is confirmed, so patients don't wait for a callback before scheduling.
Clara maps insurance intake into Dentrix, Eaglesoft, Open Dental, Curve Dental, Denticon, and Curve Hero, so your billing coordinator does not re-enter it.
Insurance sync & booking
Coverage detail capture
PPO/HMO field mapping
Cloud insurance workflow
DSO plan verification
Cloud plan capture
"Half our calls used to be ‘do you take my insurance?’ Clara answers that instantly and books the appointment. My front desk gets time back for the patients in the office."
"Insurance intake for new patients used to happen at the front counter. Now it's captured on the phone. We save 8 to 10 minutes per new-patient visit."
"Clara handles the ‘are you PPO or HMO’ question the exact same way every time. That consistency alone increased our booking rate."
Clara collects the caller's insurance details during the call and confirms accepted plans from your approved list. Real-time eligibility checks are performed by your billing team or clearinghouse. Clara routes any coverage disputes or eligibility exceptions to the right person with a full summary.
Explore more dental workflows