Introduction
Clara AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI services for restaurants.
Information We Collect
Information You Provide
- Restaurant information (name, address, menu, hours)
- Account information (email, phone number, billing details)
- Communication preferences
Information Collected Automatically
- Call recordings and transcripts (for quality and training purposes)
- Usage data (call volumes, peak times, features used)
- Device and browser information
Customer Data
When customers interact with Clara, we may collect:
- Phone numbers and names (for reservations and orders)
- Order history and preferences
- Communication history
How We Use Your Information
- To provide and improve our AI voice services
- To process orders and reservations
- To send notifications and updates
- To analyze usage patterns and improve our product
- To train and improve our AI models
- To comply with legal obligations
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our services
- Integration partners (POS systems, reservation platforms) as authorized by you
- Legal authorities when required by law
Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data.
Data Retention
We retain data for as long as necessary to provide services and comply with legal obligations. Call recordings are retained for 90 days unless longer retention is required.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (subject to legal requirements)
- Export your data
- Opt out of marketing communications
Contact Us
For privacy-related questions or requests, contact us at:
Email: privacy@getclaraai.com
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.