Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing or using Clara AI's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Services.

2. Description of Services

Clara AI provides voice AI services for restaurants, including but not limited to:

  • Automated phone call handling
  • Order taking and processing
  • Reservation management
  • Customer communication tools
  • Analytics and reporting

3. Account Registration

To use our Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials.

4. Subscription and Payment

  • Services are provided on a subscription basis
  • Fees are billed monthly or annually as selected
  • All fees are non-refundable except as specified in our 30-day guarantee
  • We reserve the right to modify pricing with 30 days notice

5. 30-Day Money-Back Guarantee

New subscribers may request a full refund within 30 days of initial subscription if not satisfied with the Services. This guarantee applies only to first-time subscribers.

6. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services
  • Use the Services to harass or harm others
  • Resell or redistribute the Services without authorization

7. Intellectual Property

Clara AI and its licensors retain all rights to the Services, including all software, algorithms, and AI models. You retain ownership of your restaurant data and content.

8. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to our collection and use of data as described in the Privacy Policy.

9. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any downtime or service interruptions.

10. Limitation of Liability

To the maximum extent permitted by law, Clara AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Services.

11. Indemnification

You agree to indemnify and hold harmless Clara AI from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

12. Termination

Either party may terminate the subscription with 30 days notice. We may suspend or terminate your access immediately for violation of these Terms.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Services.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

15. Contact

For questions about these Terms, contact us at:
Email: legal@getclaraai.com