Real Results

Voice AI Receptionist Case Studies

See how med spas, dental practices, HVAC contractors, plumbers, and landscaping companies use Clara to answer every call, recover after-hours revenue, and book more jobs, without adding headcount.

Botox & Injectables Clinic

Elevate Aesthetics & Wellness

Austin, TX

The Challenge

Missing 55% of inbound calls after 6 PM—their busiest inquiry window. Prospects called competitors. Monthly revenue loss estimated at $8,000+.

The Solution

Deployed Clara's Voice AI Receptionist to answer every call 24/7, trained on their Botox, filler, and skin booster treatment menu, integrated with Boulevard for direct appointment booking.

We were literally handing money to competitors every evening. Clara books appointments all night—our team walks in every morning with a full calendar.

Dr. Lauren Mitchell, Medical Director

The Results

94%

After-Hours Calls Booked

from 0%

$9,400

Monthly Revenue Recovered

in new bookings

47x

ROI

first month

36 hrs

Setup Time

to go live

Laser Hair Removal Clinic

Luminary Laser & Skin Studio

Chicago, IL

The Challenge

Their laser hair removal and skin resurfacing services generated high call volume, but a small front desk meant calls during treatments and at lunch went to voicemail. Package-buying prospects called competitors instead.

The Solution

Deployed Clara's Voice AI Receptionist to answer every call 24/7, trained on their laser packages, skin resurfacing prep, and session intervals, integrated with their booking software for direct consultation scheduling.

We used to lose calls every busy afternoon. Now Clara answers all of them and books most of them. Our package sales climbed because nobody hits voicemail anymore.

Stephanie Kwon, Owner

The Results

100%

Calls Answered

from 61%

+62%

Inbound Consult Calls Booked

month over month

+48

Booked Consultations

per month from captured calls

30 hrs

Setup Time

to go live

Multi-Location Med Spa

Prestige MedSpa Group

Dallas, TX (4 locations)

The Challenge

4 locations with inconsistent call handling—different staff, different scripts, no cross-location booking. No visibility into which locations were missing calls or generating the most after-hours demand.

The Solution

Enterprise Clara deployment with a unified Voice AI Receptionist across all 4 locations, per-location call routing, cross-location booking, and a group-level analytics dashboard. Integrated with Vagaro.

Clara unified our entire phone experience across four locations. The analytics showed us which locations had the most after-hours demand—we never had that visibility before.

Jennifer Reyes, COO

The Results

$38K

Monthly Revenue Recovered

across 4 locations

+24%

Cross-Location Bookings

via smart routing

100%

Consistent Brand Voice

across all sites

4 days

Full Deployment

all 4 locations live

Family & Cosmetic Dental Practice

Bright Smile Family Dental

Denver, CO

The Challenge

Losing 30+ new-patient calls a week to voicemail during chairside hours. Front desk was too busy to pitch cosmetic consults. Insurance questions ate 40% of inbound call time.

The Solution

Deployed Clara as a 24/7 AI dental receptionist trained on their cleaning, exam, cosmetic, and emergency workflows. Integrated with Dentrix for direct appointment booking. Insurance intake automated on the call.

We were losing 30+ calls a week to voicemail. Clara answered every single one from day one. Our new patient bookings jumped 28% in the first month, and cosmetic consults finally started filling the calendar.

Dr. Sarah Chen, Owner

The Results

+28%

New Patient Bookings

first month

-60%

Insurance-Related Front Desk Calls

answered by Clara

+42

Cosmetic Consults Booked

per month

40 hrs

Setup Time

to go live

Emergency Dental Practice

Trinity Emergency Dental

Phoenix, AZ

The Challenge

After-hours emergency line went to a paging service that just took messages. On-call dentist got paged for every call, including non-emergencies. Same-day emergency slots stayed empty on weekends.

The Solution

Deployed Clara for 24/7 emergency triage. Trained on their approved triage script and on-call routing rules. Integrated with Open Dental for same-day emergency booking.

Before Clara, our after-hours emergency line went to a paging service that just took a message. Now emergencies are triaged and my on-call dentist gets a call with a full summary. Patient satisfaction is way up.

Dr. Robert Nguyen, Owner

The Results

50%

Emergency Response Time

faster to on-call dentist

94%

Same-Day Slots Filled

up from 62%

-70%

On-Call Dentist Burnout Calls

non-emergencies routed to next-day

$6,200/mo

Emergency Revenue Recovered

previously missed

Orthodontic & Invisalign Practice

Bright Ortho

Nashville, TN

The Challenge

Free consult calendar had holes because parent calls were missed at lunch and after 5 PM. Invisalign financing questions killed conversions when the front desk was busy. Ortho consult calendar operated at 65% utilization.

The Solution

Deployed Clara trained on ortho consult qualification, Invisalign vs braces talking points, and approved financing FAQs. Integrated with Curve Dental for direct consult booking.

Our free consult calendar is finally full. Clara books consults from calls we would have missed at lunch and after 5 PM. Parents book their teen's consult over the phone, at any time.

Dr. Nadia Patel, Orthodontist

The Results

92%

Free Consult Calendar Utilization

up from 65%

+22%

Consult-to-Start Rate

with consistent qualification

+38/mo

After-Hours Bookings

previously missed

36 hrs

Setup Time

to go live

Pediatric Dental Practice

Little Smiles Pediatric

Charlotte, NC

The Challenge

Recall for pediatric cleanings fell through the cracks. Parents rarely left voicemails. Sibling attach rate on booking calls was low because there was no time to offer it.

The Solution

Deployed Clara with a warm parent-first tone trained on approved sedation and nitrous FAQs. Automated recall for cleanings. Integrated with Dentrix for pediatric family accounts.

Our parents love that they can call at any time and book their kid's cleaning. Even better, siblings get scheduled together now, so we're booking two visits per call. Recall attach rate went from 62% to 89%.

Dr. Priya Shah, Pediatric Dentist

The Results

89%

Recall Attach Rate

up from 62%

+2x

Sibling Bookings

back-to-back child bookings offered

100%

Parent Call Answer Rate

24/7 warm greeting

44 hrs

Setup Time

to go live

Multi-Location Dental DSO

Whitcomb Dental Group

Multi-state (14 offices)

The Challenge

Booking consistency across 14 offices was a chronic problem. Front-desk turnover broke brand voice at each office. No group-level visibility into missed-call patterns.

The Solution

Enterprise Clara deployment across all 14 offices with location-aware routing, provider-level chair rules, and a centralized group operations dashboard. Integrated with Denticon.

We rolled Clara out across 14 offices in 5 weeks. Booking consistency across locations went from a monthly issue to a solved problem. Turnover at the front desk no longer breaks call quality.

Jason Whitcomb, Director of Operations

The Results

100%

Group-Wide Brand Consistency

same voice, every office

$62K/mo

Missed Calls Recovered

across the DSO

5 weeks

Full Rollout

14 offices live

-100%

Front-Desk Turnover Impact

on call quality

HVAC Contractor

Alvarez Heating & Cooling

San Antonio, TX

The Challenge

During Texas heat waves, no-cool calls flooded in faster than the office could answer. Emergency after-hours calls hit a paging service that just took messages. Maintenance plan attach rate stalled at 18%.

The Solution

Deployed Clara for 24/7 HVAC emergency triage, direct dispatch into ServiceTitan, and maintenance plan enrollment on every eligible call.

During the last heat wave Clara answered every no-heat call. We booked 40+ same-day jobs we would have lost to voicemail. Our maintenance plan attach rate on inbound repair calls went from 18% to 41% in the first quarter.

Rick Alvarez, Owner

The Results

40+

Same-Day Jobs Recovered During Heat Wave

in one week

41%

Maintenance Plan Attach Rate

up from 18%

50%

Emergency Response Time

faster to on-call tech

36 hrs

Setup Time

to go live

Multi-Truck HVAC Fleet

Yates HVAC Group

Kansas City, MO (14 trucks, 3 territories)

The Challenge

Territory routing broke on high-volume days. Dispatch quality varied by CSR. Growing to 20 trucks required adding 3 more CSRs.

The Solution

Enterprise Clara deployment with territory-aware routing, skill-based dispatch, and fleet-level reporting. Integrated with ServiceTitan for direct job writing.

We run 14 trucks across three territories. Clara handles the dispatch triage so every truck stays productive. Our CSR headcount stayed flat while our fleet grew 40%.

Dominic Yates, Operations Director

The Results

40%

Fleet Growth Without CSR Hires

trucks grew, CSR headcount flat

97%

First-Time-Right Dispatch

correct tech routed

-22%

Overtime Costs

from better priority triage

5 days

Deployment

across 3 territories

Independent Plumbing Contractor

Coastline Plumbing

Long Beach, CA

The Challenge

2 AM burst pipe calls hit voicemail. Weekend calls stacked into a Monday callback queue. Front desk was drowning in service and pricing questions.

The Solution

Deployed Clara for 24/7 emergency plumbing triage, direct dispatch into Housecall Pro, and service agreement enrollment on eligible calls.

We paid $900 a month to an answering service that just took messages. Clara is a fraction of that and actually books the dispatch. Our Monday-morning callback queue disappeared.

Melissa Ortega, Office Manager

The Results

$12,000

Monthly Missed Revenue Recovered

in first 90 days

+47

Service Agreements Enrolled

in 90 days

0

Monday Callback Queue

eliminated

-$900/mo

Answering Service Costs

replaced with Clara

Residential Lawn Care Company

Silva Lawn & Landscape

Portland, OR

The Challenge

Spring surge (first warm week) overwhelmed the office. Estimators in the field couldn't answer the phone. Recall to last-year customers slipped every spring.

The Solution

Deployed Clara for 24/7 lawn care quote qualification, direct estimate booking in Jobber, and automated seasonal recall for last-year customers.

Spring surge used to overwhelm us. Clara answered every quote call, booked every estimate, and our first month was our best April ever. Recall used to be manual and inconsistent, now Clara re-engages every last-year customer automatically.

Marco Silva, Owner

The Results

100%

Spring Quote Calls Answered

up from 58%

78%

Seasonal Renewal Rate

up from 55%

1st month

Best-Ever April

with Clara live

32 hrs

Setup Time

before spring surge

Snow Removal Contractor

O'Hara Snow Services

Buffalo, NY

The Challenge

The first-snow surge is 90% of the season's contract sales. In prior years, they lost hundreds of calls in 48 hours. Emergency plow calls overwhelmed the on-call driver during storms.

The Solution

Deployed Clara for first-snow contract enrollment and mid-storm emergency plow triage. Priority-tier dispatch by ADA-required access, blocked driveways, and commercial contracts. Integrated with Housecall Pro.

The first snow last year we answered every call. Clara booked 90+ seasonal contracts in 48 hours. Our best November ever. Emergency plow calls used to overwhelm us in a storm. Clara triages them and routes only the true priorities.

Danny O'Hara, Owner

The Results

90+

Seasonal Contracts Booked in First 48hrs

vs 38 last year

100%

First-Snow Call Answer Rate

up from 44%

-60%

Emergency Dispatcher Burnout

priority triage filtered calls

Ever

Best November Revenue

with Clara

Commercial Landscaping

Ramirez Grounds Management

Miami, FL (multi-site)

The Challenge

Largest property management client complained about response times. PO capture was inconsistent across CSRs. Contract renewal was at risk.

The Solution

Deployed Clara for commercial landscaping intake with automatic PO capture, site-based routing, and priority-tier dispatch. Integrated with ServiceTitan for site-level workflow.

Our biggest property management client used to complain about response times. Clara captures the PO and dispatches within minutes. That contract just renewed for 3 years. Our HOA book of business doubled because our reputation for response is unmatched.

Julio Ramirez, Commercial Operations

The Results

100%

PO Capture Consistency

on every commercial call

<15 min

Response Time to Site Issues

from an hour+

3 years

Renewed Contract Length

flagship client saved

2x

HOA Book of Business

growth in 12 months

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