Triage Every Emergency Call. Route the True Ones. Dispatch the Rest.
Clara answers every emergency HVAC call 24/7, follows your triage script, routes true no-heat, no-cool, and safety-flag emergencies to your on-call tech, and books same-day dispatch, so no homeowner in a heat wave or cold snap hits voicemail.
A no-heat call at 11 PM in January. A no-cool call at 2 PM during a July heat wave. A gas smell on Sunday morning. Homeowners call whoever answers first. If your after-hours coverage is a voicemail or a message-taking service, you lose the job and the referral.
Clara answers, triages, routes, and books, all inside the rules your company approves for emergency HVAC service.
Clara identifies no-heat, no-cool, gas smell, and system failure calls using your approved triage script, and routes callers through your escalation rules.
Confirmed emergencies are patched or paged to your on-call technician immediately with a full job summary, so nobody rolls a truck without context.
Clara respects your emergency job-type rules and books the same-day slot into ServiceTitan, Housecall Pro, Jobber, or FieldEdge.
Equipment type, system age, symptoms, address, access notes, and safety flags are captured before your team dispatches.
Gas smell, carbon monoxide worries, and other safety flags trigger your approved warm-transfer or dispatch-utility path immediately.
During heat waves and cold snaps, your line stays covered so callers do not hit voicemail and dial the next contractor.
Clara reads emergency job-type rules and writes same-day appointments into ServiceTitan, Housecall Pro, Jobber, and FieldEdge.
Emergency job scheduling & sync
Same-day booking & routing
Emergency dispatch integration
Field-service emergency workflow
"Before Clara, our after-hours line went to a paging service that just took a message. Now emergencies are triaged and my on-call tech gets a call with the full job details. Response times dropped in half."
"During the last cold snap Clara answered every no-heat call. We booked 40+ same-day jobs we would have lost to voicemail."
Clara follows the emergency triage script your company approves, asking about system symptoms, safety flags, property occupants, and how long the issue has been going on. It never diagnoses. It uses those answers to route the caller according to your rules to your on-call tech, an emergency slot, or the next available appointment.
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