Capture urgent service requests before the caller reaches the next company on Google.
Clara answers heating, cooling, and plumbing calls the moment they come in, captures the issue, location, and urgency, then guides each caller into your preferred dispatch or scheduling workflow. No voicemail, no missed jobs, no busy signal during a heat wave or a 2 AM burst pipe.
Your phone rings hardest when your team is already busy. Techs are on rooftops, under sinks, or deep in ductwork, and the office is slammed during every seasonal surge. The result is predictable: a large share of calls go unanswered, and most callers who hit voicemail simply dial the next contractor. Clara closes that gap. It picks up every call instantly, sounds natural, and turns raw inbound demand into structured, ready-to-dispatch opportunities.
A consistent first response for every caller, with the details your office needs to move fast.
Clara answers service calls during heat waves, cold snaps, after-hours windows, weekends, and busy dispatch periods, with no hold time and no voicemail.
Clara captures no-cool, no-heat, gas smell, burst pipe, flooding, and sewage backup details so the highest-priority calls get attention first.
Clara collects equipment symptoms, system type and age, property details, address, access notes, and availability before your team calls back or rolls a truck.
Clara recognizes emergency signals, follows your escalation rules, and routes urgent calls toward your on-call technician while logging every detail.
Clara moves routine maintenance, repair, and replacement callers toward the right appointment window so your schedule stays full.
Clara keeps your line covered when the office is closed, so high-intent emergency calls never slip to voicemail.
Every inbound service call becomes a clean, qualified record your team can follow up on and convert.
Clara picks up immediately and identifies whether the caller has an HVAC or plumbing need.
Clara captures urgency, property details, symptoms, equipment or fixture type, and preferred timing.
The request moves into the right scheduling, dispatch, or staff follow-up flow, with a full summary attached.
Clara understands how heating and cooling work moves. It answers no-cool calls in July and no-heat calls in January, separates true emergencies from routine tune-ups, and captures the equipment symptoms, system age, and address your technician needs before the truck rolls.
During peak season, when call volume spikes and every competitor in town is just as slammed, Clara answers every caller at once so nobody hits a busy signal. Whether you run a single truck or a multi-location operation, Clara gives heating and air conditioning callers a fast, professional first response and hands your office a dispatch-ready record. That combination of instant answering and clean intake is what drives a higher call-to-booking conversion rate over time.
Synced with Field Service CRM
Yes. Clara answers calls around the clock, captures the service issue, and follows your escalation rules so urgent no-heat, no-cool, or burst pipe calls get routed to your on-call technician instead of sitting in voicemail.